When can I expect to get an answer to an inquiry?

Our goal is to respond to all questions within 24 hours of receipt. Please email us on [e-mail] for immediate assistance. Otherwise, to chat with live agent on Monday-Friday at 9 AM-4 PM WITA (GMT +08.00). You may call at [phone], Monday - Friday from 9 AM-8 PM WITA (GMT +08.00) and Saturday & Sunday from 9 AM-6 PM WITA (GMT +08.00)