Guest Experience
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Recent activity by Guest Experience-
How many swimming pool do you have?
We have two pools that exclusive for all our in-house guest. Main Pool The largest free-form swimming pool in Bali. Featuring a unique Sand Island, it is a sunbathing paradise which also serves a...
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How can I request an early/late check-in or late check-out time?
Our check-in time is after 3 PM. If you wish to check-in before 10 AM, an additional night's charge will apply since we need to secure your room one day prior to your arrival. Alternatively, you ar...
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What is the cancellation policy for a hotel?
Should you need to cancel your reservation, please ensure to do so in a timely manner. Failure to cancel may result in a no-show charge of one night or more. Kindly review the terms and conditions ...
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What types of credit cards can I use to guarantee the reservation?
Master Card, Visa, and Unionpay are accepted as a guarantee. In addition, we also accept BCA, Mandiri and other local cards.
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Are taxes include in the room rates?
All our room rates are subject to 11% of government tax and 10% of Service charges.
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Where should I go upon my arrival?
Arrival at Ngurah Rai International Airport If you arrive at the Airport, please go to the Goldenbird Lounge. Airport layout below for your guidance. International Airport Layout Domestic Airp...
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Can I book a cabana in advance?
Yes, please mention it in your reservation form and we try to book it for you, subject to availability. Or else, you can make your reservation for cabana by reach us through WhatsApp at +6281139...
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My credit card has been charged. How can I get a refund?
You will need to contact us directly. Through email at bookings@hardrockhotels.net. Via official website live chat with operational hours on 9 AM-4 PM (GMT +08.00) M-F.
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Will I get the same rates and availability on the internet as I would if I called the reservations number?
Yes, the rates on Hotel website same as the rates when you book direct through call, email and WhatsApp.
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Our children will be with us. Do they stay free?
Our rooms are designed to accommodate 2 adults and 2 childrens (under 16 years old), including daily buffet breakfast at Starz Diner. Except for the Loft Triple, which accommodates 3 adults and 3 c...