CANCELLATION
CREDIT CARDS AND PAYMENTS
FOOD & BEVERAGES
HOTEL FACILITIES
- Do you have a kids club in your hotel?
- How many swimming pool do you have?
- Can I book a cabana in advance?
- Do you have a gym, sauna and a steam room?
- Do you have a medical clinic on site?
- How much does it cost upgrade to Rock Royalty level?
HOTEL POLICIES
PRICING
- Is breakfast include in the price?
- Are taxes include in the room rates?
- Will I get the same rates and availability on the internet as I would if I called the reservations number?
- Can I book discounted, special, corporate or group rates on the internet?
- Do you have any industry rate for travel agents and airlines?
- What if I find a lower price after booking?
PRE-ARRIVAL
- Is there a hotel shuttle service?
- Where should I go upon my arrival?
- Our children will be with us. Do they stay free?
- Who Can stay with Us? Age Requirements for Hard Rock Hotel Bali
- Where can I find directions to the Hotel?
- What is there to do at Hard Rock Hotel Bali?
RESERVATION PROCESS
- Can you check availability and make a reservation for me?
- How do I know if my booking is confirmed?
- How many rooms can I book in one reservations?
- I have booked a room but I did not received a confirmation by email. What do I have to do?
- Once I have made my reservation, will I received any written confirmation from the Hotel?
- Who can I contact by email if I have problems with my reservations?
ROOM TYPES
- What's the difference between king bed & queen beds?
- Can I include a third person (adult) in the room and at what cost?
- Can I specify where I would like my room located (preferred wings/floor, next to pool, etc)?
- Can I request my room to be connecting or adjoining room?
- Do you have ocean views?
- I'm allergic to cigarette, do you have any non-smoking room?